KnowRoaming App Installation Guide for IOS Devices and iPhones
September 11, 2024
IOS App Purchase and Installation Guide
Before You Travel: Purchase
Before You Travel: Install
If you have any issues please contact our support team who are available 24/7 to assist you. www.knowroaming.com/support
When You Arrive
To Top Up Your Data
1. To check your balance at any time, go to “My eSIMs”
2. When your balance is running low, you will receive an SMS and an email
3. Go to the KnowRoaming app and select “My eSIMs”
4. Select the eSIM you would like to top up
5. Choose a package based on your estimated data usage and trip duration
6. Proceed to payment. Your data will be loaded instantly, no additional installation is required.
When you return from your trip
1. Go to Settings and tap on Mobile Data (or Cellular)
2. Tap on Mobile Data at the top of your screen
3. Select your Primary Home SIM
4. Go back to Settings. And click on Mobile Data (or Cellular) again
5. Tap on your eSIM and Toggle Off “Turn On This Line”.
Manually Set Up Your eSIM
1. Go to Settings
2. Tap on Mobile or Cellular data. In some regions mobile data will be called Cellular data
3. Tap on Add eSIM
4. Tap on Use QR code
5. Tap on Enter Details Manually. (Usually located at the bottom of your screen)
Enter the SM-DP+ Address and the Activation Code
To find these details follow the below steps:
5.1. Log into your KnowRoaming profile.
5.2. Tap on My eSIMs & Top up.
5.3. Tap on the status of your eSIM.
5.4. Scroll to “How to install your eSIM” and select manual from the four options.
5.5 The SM-DP+ and Activation Code for your eSIM are located there.
6. Tap on Continue. Your device will connect to our services and download your eSIM profile. This might take a few minutes
7. Follow any additional prompts to activate your eSIM. Once activated, you'll see your new network appear in your device's status bar.
Troubleshooting
Check for Network Locked Devices
1. Go to Settings
2. Tap on General
3. Tap on About
4. Look for Network Provider Lock
5. “No SIM Restrictions” means the device is not network locked.
Manually Switch Network Modes/ Speed
1. Go to Settings
2. Tap on Mobile Service/ Cellular Data
3. Under SIMs, tap on your eSIM
4. Tap on Voice & Data
5. Alternate between 3G, 4G / LTE or 5G, depending on which one is available, starting with the fastest first and working backwards.