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How to Top-Up Your eSIM

June 19, 2024

Topping up your KnowRoaming eSIM is quick and easy, ensuring you stay connected wherever your travels take you.

Follow these simple steps to add more data to your KnowRoaming eSIM:

Step-by-Step Guide to Top-Up Your KnowRoaming eSIM

Log In to KnowRoaming

Visit www.KnowRoaming.com and log in to your account.

Navigate to "My eSIMs & Top Up."

Select Your eSIM

Choose the eSIM you want to top up from your list of active eSIMs.

Choose Your Add-On Package

Select the add-on package that suits your needs.

Packages are available for various data allowances to match your usage requirements.

Complete Your Transaction

Once you've selected your package, proceed to complete the transaction. Your eSIM will be topped up with the additional data.

Need More Assistance?

If you have any queries or need further assistance with your eSIM, our customer support team is ready to help.

Installation Help

For guidance on installing your eSIM, download our step-by-step installation guide tailored to your device, see our Support Page.

How to Install an eSIM on your IOS/ Apple device

Before you travel:

  • With a stable Internet connection, scan the QR code provided to you on the checkout page or confirmation email you received
  • Tap Mobile Plan
  • Accept and continue all prompts
  • When you arrive:

  • Once within an eligible country for your eSIM package, switch Mobile Data to your eSIM. To do this on an IOS device:
  • Go to Settings and tap on Mobile Data. In some regions, Mobile Data will be called Cellular, in that case tap on it
  • On the Mobile Data page tap on the Mobile Data option at the top
  • Select your eSIM
  • To turn on data roaming for your eSIM:

  • Go to Settings
  • Tap on Mobile Data
  • Tap on your eSIM under the Sims or eSIMs list (depending on software version)
  • dToggle Data Roaming to on
  • How to Install an eSIM on your Android device

    Before you travel:

  • With a stable Internet connection, scan the QR code provided to you on the checkout page or confirmation email you received
  • Click on the eSIM popup – Add this plan to connect to a new mobile network
  • Accept and continue all prompts
  • When you arrive:

    Switch mobile data to your eSIM:

  • Go to Settings
  • Tap on Connections
  • Tap on Sim Manager
  • Tap on Mobile Data and set it to your eSIM
  • Turn on roaming for your eSIM:

  • Go to Settings
  • Tap on Connections
  • Tap on Mobile Networks
  • Toggle Data roaming to on
  • Frequently Asked Questions

    Here are answers to common questions about using your KnowRoaming eSIM:

    Can I use tethering (create a personal hotspot) with my eSIM?

    Yes, you can use tethering with your eSIM. Setup instructions are available for iOS, Android, and Pixel devices.

    Can I make calls with my eSIM?

    No, your eSIM only supports data connectivity.

    Can I buy an eSIM for multiple countries?

    Yes, KnowRoaming offers eSIMs that cover multiple countries or regions, depending on your travel needs.

    How long does my eSIM data last?

    The validity period of your eSIM data depends on the package you purchase. Check the specific package details for more information.

    Can I add more data to my eSIM?

    Absolutely. When your data runs low, follow the steps above to top up your eSIM with additional data.

    Stay Connected Anywhere

    With KnowRoaming eSIMs, staying connected across multiple countries has never been easier. Enjoy seamless data connectivity and the flexibility to top up your eSIM whenever you need it, ensuring you stay connected throughout your travels.